Política de envío
📄 SHIPPING POLICY – AUREVIA
Last updated: April 1, 2026
🌍 Shipping Areas
We ship internationally, including:
- Latin America
- United States
- Europe
- Other countries (depending on logistics availability)
👉 If your country is not available at checkout, it means we currently do not ship to that location.
⏱️ Processing Times
All our products are made-to-order and personalized, so they require preparation time.
- Production time: 2 to 5 business days
👉 This timeframe may vary slightly during periods of high demand.
🚚 Estimated Shipping Times
Once the order has been processed, estimated delivery times are:
- 🇺🇸 United States: 5 to 10 business days
- 🇪🇺 Europe: 5 to 12 business days
- 🌎 Latin America: 7 to 15 business days
- 🌍 Rest of the world: 7 to 18 business days
👉 These are estimates and may vary.
⚠️ Important About Delivery Times
Shipping times may be affected by external factors such as:
- Customs
- Local holidays
- Logistics issues
- Weather conditions
👉 Aurevia is not responsible for delays beyond our control, but we will always try to assist you.
📦 Order Tracking
- All orders include a tracking number
- It will be sent by email once the order has been shipped
👉 It may take 24 to 72 hours to become active.
💰 Shipping Costs
- Shipping costs are calculated at checkout
- In some cases, we offer promotional free shipping
🏠 Shipping Address
The customer is responsible for:
- Providing a correct and complete address
⚠️ If the address is incorrect or incomplete:
- Delivery is not guaranteed
- Refunds will not be issued
📭 Undelivered Orders
If an order is:
- Not claimed
- Rejected
- Or cannot be delivered due to reasons attributable to the customer
👉 The order may be returned or destroyed by the logistics company
⚠️ In these cases:
- Refunds are not guaranteed
- Shipping costs are non-refundable
🛃 Customs and Taxes
For international orders:
- Taxes or duties may apply
- These costs are the responsibility of the customer
👉 Aurevia has no control over these charges.
📦 Damaged or Lost Products
If your order arrives:
- Damaged
- Incorrect
- Or does not arrive
You must contact us within 48 hours of the estimated or confirmed delivery.
👉 Please include clear photos in case of damage.
🔄 Reshipments
Reshipments will only be made in cases of:
- Verified error on our part
- Defective product
⚖️ Limitation of Liability
To the extent permitted by law:
- Aurevia is not responsible for indirect losses
- Our liability is limited to the value of the order
📩 Contact
📧 aurevia.support@gmail.com
📍 Suipacha 287, Tandil, Buenos Aires, Argentina